TERMS OF SERVICE
Last updated: August 9, 2026
INTRODUCTION
These Terms of Service govern the use of ynaki.com and purchases made through our online store.
The website and online store are operated by:
YNAKÍ s.r.o.
Company ID: 21984409
Registered office: Plzeňská 3352/156, Smíchov, 150 00 Prague 5, Czech Republic
Email: info@ynaki.com
Telephone: +420 722 333 575 / +421 908 456 240
YNAKÍ s.r.o. is referred to in these Terms as “YNAKÍ”, “we”, “us” or “our”. A person using the website or placing an order is referred to as “you” or the “customer”.
Our online store is hosted by Shopify, which provides the e-commerce platform through which we offer our products.
By placing an order, you confirm that you have read and accepted these Terms, our Return Policy and our Privacy Policy.
Nothing in these Terms limits any mandatory rights granted to consumers under applicable law.
CUSTOMER ELIGIBILITY
You must have the legal capacity to enter into a contract to place an order through our online store.
If you are under the age of majority in your country, you may use the website and place an order only with the involvement and consent of your parent or legal guardian.
You may not use our website or products for unlawful or unauthorised purposes or interfere with the security or operation of the website.
PRODUCTS
We make reasonable efforts to describe and display our products accurately, including their materials, colours, dimensions, fit and other characteristics.
Colours may appear slightly different depending on your device, screen settings and lighting. Minor variations in colour, texture, measurements or finish may occur, particularly in products made from natural materials or produced in limited editions. Such variations do not constitute a defect where they are inherent to the material or production process and do not affect the agreed quality or use of the product.
Product photographs are illustrative but are intended to represent the product as accurately as reasonably possible.
Product availability may be limited. Placing an item in your shopping cart does not reserve it.
We may discontinue products or change future product descriptions and prices. Changes do not affect orders that we have already accepted.
PRICES AND PAYMENT
Product prices are displayed in the currency selected or shown on the website. Prices include applicable taxes unless clearly stated otherwise.
Delivery charges and any other applicable costs will be displayed during checkout before you place the order.
The final amount payable is shown at checkout.
Available payment methods are displayed during checkout. Payments are processed securely by Shopify and the relevant payment service provider. We do not normally receive or store complete payment card details.
You are responsible for providing complete and accurate billing and payment information.
For deliveries outside the European Union, additional customs duties, import taxes or local charges may apply. Unless stated otherwise at checkout, these charges are not included in the product price or delivery charge and are the customer’s responsibility.
ORDER PROCESS
You place a binding order by completing checkout and clicking the button confirming that the order entails an obligation to pay.
After receiving your order, we will send an order confirmation to the email address provided during checkout. The contract between you and YNAKÍ is concluded when we confirm acceptance of your order.
Please check your order confirmation and contact us promptly if any information is incorrect.
We may refuse or cancel an order before dispatch where there is a legitimate reason, including:
the product is unavailable;
payment has not been authorised;
the information provided is incomplete or incorrect;
we reasonably suspect fraud, misuse or unauthorised resale;
an obvious pricing or product information error has occurred;
we cannot deliver to the selected destination.
If we cancel an order after payment has been received, we will refund the amount paid using the original payment method without undue delay.
We may limit quantities where reasonably necessary to protect limited stock or prevent unauthorised commercial resale.
DELIVERY
Available delivery methods, prices and estimated delivery times are displayed at checkout.
Any delivery date or timeframe provided is an estimate unless expressly agreed as a fixed deadline. We will make reasonable efforts to deliver within the indicated timeframe.
Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, public holidays or force majeure events. We will inform you of material delays where reasonably possible.
The customer is responsible for providing a complete and accurate delivery address. Additional costs caused by an incorrect or incomplete address may be charged to the customer where permitted by law.
Risk of loss or damage passes to a consumer when the consumer or a person designated by the consumer, other than the carrier, receives the goods.
If you choose a carrier that was not offered by us, risk may pass to you when the goods are handed over to that carrier, as provided by applicable law.
STORE PICKUP
Where store pickup is available, the location and estimated preparation time will be shown on the product page or during checkout.
Please wait until you receive confirmation that your order is ready before visiting the pickup location.
We may ask you to present the order confirmation and proof of identity. If another person collects the order on your behalf, they may need to provide the order information and appropriate authorisation.
RIGHT OF WITHDRAWAL
If you are a consumer purchasing online, you have the right to withdraw from the purchase contract within 14 days of receiving the goods, without giving a reason.
To exercise this right, you must inform us of your decision within the 14-day period by contacting:
Email: info@ynaki.com
Return address:
YNAKÍ
Vítkova 244/8
186 00 Prague 8 – Karlín
Czech Republic
You may use the model withdrawal form at the end of these Terms, but its use is not mandatory.
After notifying us of your withdrawal, you must return the goods within the following 14 days.
Returned products should be unworn, unwashed and undamaged, with their original tags attached and, where possible, in their original packaging. You may handle the product only as necessary to establish its nature, characteristics and fit.
You are responsible for any reduction in value caused by handling beyond what is necessary to inspect the product.
The customer bears the direct cost of returning goods, unless the goods are defective, damaged or incorrect or we have agreed otherwise.
We will refund the product price and the cost of the least expensive standard delivery method offered by us. Additional costs resulting from your choice of a more expensive delivery method are not refundable.
The refund will be issued to the original payment method within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first.
Further information is available in our Return Policy:
https://ynaki.com/policies/refund-policy
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
The statutory right of withdrawal does not apply to products:
made to the customer’s specifications;
made to measure;
clearly personalised;
otherwise excluded from withdrawal under applicable law.
This exception applies only where the product was genuinely made or modified according to the customer’s individual requirements. It does not automatically apply merely because a product was produced in a limited edition.
EXCHANGES
We do not currently offer direct exchanges through the online store.
To obtain another size, colour or product, return the original item in accordance with our Return Policy and place a new order.
This does not limit your rights where the delivered product is defective, damaged or incorrect.
DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS
Please inspect your order after delivery and contact us promptly if the product is defective, damaged or different from what you ordered.
You can submit a complaint by contacting:
Email: info@ynaki.com
Telephone: +420 722 333 575 / +421 908 456 240
Claims and returned products may be sent to:
YNAKÍ
Vítkova 244/8
186 00 Prague 8 – Karlín
Czech Republic
Please include:
your name and contact details;
the order number or proof of purchase;
a description of the defect;
photographs where appropriate;
the remedy you are requesting.
When accepting a consumer complaint, we will provide written confirmation stating when the complaint was made, its subject and the requested remedy. We will also provide confirmation of how and when the complaint was resolved.
Where the customer is a consumer, YNAKÍ is responsible for defects that become apparent within 24 months of delivery, in accordance with applicable law. If a defect becomes apparent within one year of delivery, it is presumed to have existed at delivery unless the nature of the product or defect makes this incompatible.
Depending on the circumstances and applicable law, you may be entitled to:
repair;
replacement;
a reasonable price reduction;
withdrawal from the contract and a refund.
The chosen remedy may be limited where it is impossible or disproportionately costly compared with another remedy, taking into account the circumstances required by law.
A complaint, including correction of the defect, will be resolved and the consumer informed as soon as possible and no later than 30 days after the complaint is made, unless a longer period is agreed with the consumer.
Where a complaint is justified, the consumer is entitled to reimbursement of reasonable costs necessarily incurred in making the complaint.
YNAKÍ is not responsible for:
normal wear and tear;
damage caused by improper use, storage or maintenance;
failure to follow the care instructions;
mechanical damage caused by the customer;
a defect that the customer caused;
a defect or characteristic that was clearly disclosed and accepted before purchase.
These exclusions do not limit any mandatory consumer rights.
GIFT CARDS AND PROMOTIONAL CODES
Gift cards and promotional codes may be subject to additional conditions communicated when they are issued.
Promotional codes:
must be used before their expiry date;
cannot be exchanged for cash;
cannot normally be combined unless expressly stated;
may be limited to selected products, customers or orders;
may be cancelled where obtained or used fraudulently.
Nothing in this section limits mandatory legal rights relating to paid gift cards.
CUSTOMER ACCOUNTS
You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.
You must provide accurate and current information and promptly update it when necessary.
Please notify us immediately if you suspect unauthorised access to your account.
We may suspend or close an account where reasonably necessary because of fraud, security concerns, misuse or a serious violation of these Terms. This does not affect contracts already concluded or mandatory consumer rights.
INTELLECTUAL PROPERTY
All content available on the website, including the YNAKÍ name and logo, product designs, photographs, text, graphics, videos, layout and other materials, is owned by or licensed to YNAKÍ and is protected by applicable intellectual property laws.
You may use the website for personal, non-commercial purposes.
Without our prior written permission, you may not reproduce, modify, distribute, publish, sell, commercially exploit or create derivative works from website content.
Nothing in these Terms transfers any intellectual property rights to you.
USER CONTENT AND COMMUNICATIONS
If you submit a review, image, comment or other content for publication, you confirm that:
you have the right to submit it;
it is accurate and not misleading;
it does not violate intellectual property, privacy or other rights;
it is not unlawful, defamatory, discriminatory, abusive or harmful;
it does not contain malicious software or unauthorised advertising.
You grant us a non-exclusive, worldwide and royalty-free licence to use, reproduce and display content you intentionally submit for publication in connection with our website, products and marketing, subject to applicable law.
We may remove content that violates these Terms or applicable law.
This section does not apply to private customer service communications or personal data submitted solely to process an order or request.
ACCEPTABLE USE
You must not:
use the website for unlawful or fraudulent purposes;
interfere with the website’s security or operation;
introduce viruses, malware or harmful code;
attempt unauthorised access to systems, accounts or data;
collect personal data about other users without a lawful basis;
use automated tools to scrape or extract website content without permission;
infringe our rights or the rights of third parties;
submit false, misleading, abusive or unlawful content.
We may restrict access where reasonably necessary to protect the website, our customers or our legal rights.
THIRD-PARTY SERVICES AND LINKS
The website may contain links to third-party websites or use services provided by third parties.
We are not responsible for third-party websites, their content or their privacy and security practices. Please review the applicable terms and privacy policies before using third-party services.
Nothing in this section limits our responsibility for third-party providers that we use to fulfil our contractual or legal obligations to you.
WEBSITE AVAILABILITY
We aim to keep the website accurate, secure and available. However, temporary interruptions may occur because of maintenance, updates, technical problems or events outside our reasonable control.
We may update, modify or discontinue website features where reasonably necessary.
We do not exclude or limit liability where doing so would be unlawful. Temporary website unavailability does not affect orders and contracts already accepted.
LIABILITY
YNAKÍ is responsible for performing its obligations under the contract and for liability that cannot be excluded under applicable law.
Nothing in these Terms excludes or limits liability for:
death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
wilful misconduct or gross negligence;
defective products where liability cannot legally be excluded;
breach of mandatory consumer rights;
any other liability that cannot be excluded or limited by law.
To the maximum extent permitted by law, we are not responsible for losses caused by circumstances outside our reasonable control or losses that were not reasonably foreseeable when the contract was concluded.
If you are a consumer, these Terms do not affect your statutory rights.
PERSONAL DATA
We process personal data in accordance with our Privacy Policy:
https://ynaki.com/policies/privacy-policy
Our Privacy Policy explains what personal data we collect, why we process it, how long we retain it and the rights available to you.
FORCE MAJEURE
We are not responsible for delay or failure to perform caused by circumstances outside our reasonable control, including natural disasters, war, civil unrest, government measures, epidemics, major transport disruption, interruption of essential services or failure of communications networks.
We will take reasonable steps to minimise the effects of such an event and will inform affected customers where appropriate.
This section does not limit any mandatory right to terminate a contract or receive a refund where performance is not provided.
GOVERNING LAW
These Terms and contracts concluded through our online store are governed by the laws of the Czech Republic.
If you are a consumer residing in another country, this choice of law does not deprive you of mandatory consumer protections applicable in your country of residence.
Disputes will be subject to the jurisdiction of the courts determined under applicable law.
OUT-OF-COURT CONSUMER DISPUTE RESOLUTION
If a consumer dispute arises between you and YNAKÍ, please contact us first at info@ynaki.com so that we can attempt to resolve it directly.
The competent authority for out-of-court resolution of consumer disputes is:
Czech Trade Inspection Authority
Česká obchodní inspekce
Štěpánská 796/44
110 00 Prague 1
Czech Republic
Email: adr@coi.gov.cz
Website: https://coi.gov.cz/informace-o-adr/
Further information and the procedure for submitting a proposal are available on the authority’s website.
CHANGES TO THESE TERMS
We may update these Terms to reflect changes to our services, business practices or legal obligations.
The updated Terms will be published on this page with a revised “Last updated” date.
Changes do not retroactively affect orders or contracts concluded before the updated Terms became effective, unless required by law or expressly agreed with the customer.
SEVERABILITY
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain effective.
The invalid provision will be interpreted or replaced to the minimum extent necessary to make it lawful and enforceable while preserving its original purpose as far as possible.
CONTACT
Questions about these Terms, orders, returns or complaints may be sent to:
YNAKÍ s.r.o.
Company ID: 21984409
Registered office: Plzeňská 3352/156, Smíchov, 150 00 Prague 5, Czech Republic
Email: info@ynaki.com
Telephone: +420 722 333 575 / +421 908 456 240
Return and claims address:
YNAKÍ
Vítkova 244/8
186 00 Prague 8 – Karlín
Czech Republic
MODEL WITHDRAWAL FORM
Complete and return this form only if you wish to withdraw from the purchase contract.
To:
YNAKÍ s.r.o.
Vítkova 244/8
186 00 Prague 8 – Karlín
Czech Republic
Email: info@ynaki.com
I hereby give notice that I withdraw from my contract for the purchase of the following goods:
Order number:
Date ordered:
Date received:
Name of consumer:
Address of consumer:
Email address:
Signature of consumer, only if this form is submitted on paper:
Date:
CONTACT
+421 908 456 240
+420 722 333 575
info@ynaki.com
_________________
STORE LOCATION : LAVISH VINTAGE STUDIO
VíTKOVA 244/8, PRAGUE 8
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